Last updated: September 30, 2026
Shipping
Where do you deliver, and what does it cost?
We offer free standard tracked shipping within the United States with no minimum purchase. We do not currently ship internationally.
When will my order arrive?
Handling takes 2–3 business days and transit takes 3–5 business days, for an estimated total of 5–8 business days. Business days are Monday–Friday, excluding public holidays. The order cut-off is 5:00 PM Eastern Time.
How do I track an order?
We email tracking details after shipment. Please allow 24–48 hours for the first carrier update, or visit Track Your Order.
Cancellations, returns and warranty
Can I cancel or change an order?
Email us within 12 hours, before processing or shipping begins. A request is confirmed only through our written response. See our Order Cancellation Policy.
How do returns work?
Request a return within 30 days of delivery. Change-of-mind returns must be unused and in their original condition and packaging, with accessories and proof of purchase. For approved returns, including change of mind, we provide a free prepaid label and charge no restocking fee. Defective, damaged or incorrect items are assessed separately from unused-condition rules.
When are refunds issued?
Approved return refunds are issued to the original payment method within 7 days of approval after receipt and inspection. Confirmed cancellation refunds are issued within 7 days of confirmation. Banks may need additional posting time.
Is there a warranty?
Wall hangings and wooden frames have a one-year limited warranty against manufacturing defects. Approved claims receive repair or replacement at no cost, including shipping. Normal wear, misuse and other exclusions are described in our Warranty Policy.
Your wall hanging
How do the magnetic rails work?
The wooden rails clamp across the top and bottom of the canvas using embedded magnets. The upper rails include the hanging cord. See our Hanging Frame Guide.
Can I change the print in the frame?
Yes. Carefully separate the magnetic rails, replace the canvas and secure the rails again.
How should I care for it?
Dust gently with a dry soft cloth. Do not machine wash, steam or soak the canvas or rails. Avoid moisture and prolonged direct sunlight.
Payments and support
Available payment methods and the total payable are shown at checkout. For help, contact us using the details below.
Related policies
Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us
Contact information
Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.
We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.