Shipping policy
Last updated: September 30, 2026
We offer free standard tracked shipping on all orders within the United States, with no minimum purchase. We do not currently offer international shipping.
Processing and delivery times
- Order cut-off: 5:00 PM Eastern Time.
- Handling: 2–3 business days, Monday–Friday.
- Transit: 3–5 business days, Monday–Friday.
- Total estimated delivery: 5–8 business days.
Business days exclude public holidays. Orders received after the cut-off begin processing on the next business day. Delivery times are estimates and may be affected by carrier delays or events outside our control.
Shipping and tracking
Orders ship from our United States fulfillment facility through USPS, UPS, or FedEx, selected according to the delivery address and package. We email tracking information after dispatch. Please allow 24–48 hours for the carrier's first tracking update. You can also use our Track Your Order page.
Address changes and cancellations
Email contact@vesperr.shop within 12 hours of ordering, before processing or shipping begins. A request is confirmed only when we confirm it in writing. See our Order Cancellation Policy.
Damaged or lost packages
If a parcel arrives damaged or appears lost, contact us promptly with your order number and, for damage, photographs of the product and packaging where possible. Keep the packaging until we provide instructions. We will work with the carrier and arrange an appropriate replacement or refund under our Refund & Return Policy.
Related policies
Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us
Contact information
Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.
We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.