Refund policy

Last updated: September 30, 2026

You may request a return within 30 days of delivery. We accept eligible change-of-mind returns and claims for defective, damaged, or incorrect products. Nothing in this policy limits rights that cannot be excluded under applicable law.

Return eligibility

For a change-of-mind return, the wall hanging, wooden rails, cord and included accessories must be unused, clean and in the condition received, with their original packaging and proof of purchase. These conditions do not automatically exclude a claim for an item that arrived defective, damaged or incorrect.

How to request a return

1. Email contact@vesperr.shop with your order number, product and reason for return. Include photographs where possible for damage, defects or an incorrect item.
2. After approval, we email a free prepaid return shipping label and instructions, including the return address.
3. Pack the item securely and give it to the carrier shown on the label.

Please obtain approval before mailing a return. Use the address in your approval email; it may differ from our business address.

Return shipping and fees

Vesperr pays return shipping for all eligible, approved returns, including change-of-mind returns. We provide a prepaid label and charge no restocking fee.

Defective, damaged or incorrect items

Inspect your order after delivery and contact us promptly if there is a problem. Keep the item and packaging until we provide instructions. We will assess the issue and arrange an appropriate return, replacement or refund. The unused-condition rules for change-of-mind returns do not remove rights relating to the original defect or delivery damage.

Exchanges

You may request an exchange for another size or artwork within 30 days of delivery, subject to eligibility and stock availability. For an approved exchange, we provide a free return label and ship the replacement after receiving and inspecting the return. We arrange any price difference before dispatch.

Refund timing

After receiving and inspecting your return, we email our decision. Approved refunds are issued to your original payment method within 7 days of approval. Your bank or payment provider may need additional time to post the funds. If a change-of-mind return is incomplete, used or damaged after delivery to you, we may decline it or offer a partial refund and explain why. This does not apply to the original defect or damage in an approved defective-item claim.

Exclusions and cancellations

Gift cards and items clearly marked final sale before purchase are excluded from change-of-mind returns, subject to applicable law. This does not remove rights concerning defective or incorrectly supplied goods. Cancellation requests must be received within 12 hours of ordering and before processing or shipping begins; see our Order Cancellation Policy.

Related policies

Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us

Contact information

Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.

We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.