Last updated: September 30, 2026
Payments are processed through Shopify's secure checkout and supported payment providers.
Accepted payment methods
The payment methods available for your purchase are displayed at checkout. Availability can vary by device, browser, location, currency, card issuer and eligibility. Select an available method before placing your order.
Prices, currency and taxes
Our store prices are in US dollars (USD), unless another currency is expressly displayed. Standard US shipping is free with no minimum order. Applicable taxes, discounts and the total payable are displayed before payment. A bank or payment provider may charge currency-conversion or foreign-transaction fees; those charges are not collected by Vesperr.
Authorization and confirmation
Your payment method may be authorized or charged when you order, depending on the method. An order is confirmed after successful authorization or payment and our order-confirmation email. Inaccurate billing information, failed payment or a verification issue may delay or prevent confirmation.
Security
Shopify checkout uses HTTPS/TLS protection. Shopify and the selected payment provider process payment details; Vesperr does not store full payment-card numbers or security codes on its own servers.
Refunds and cancellations
Approved return refunds are issued to the original payment method within 7 days of approval following receipt and inspection. Confirmed cancellation refunds are issued within 7 days of confirmation. Your provider may need additional posting time. Cancellation requests follow the 12-hour window and processing restrictions in our Order Cancellation Policy.
Payment issues
Contact us if a charge appears incorrect or a refund has not arrived after the processing and bank-posting periods. We investigate and work with the relevant payment provider. We may refuse or cancel an order if payment cannot be verified or fraud is reasonably suspected; any amount owed is returned to the original payment method.
Related policies
Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us
Contact information
Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.
We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.