Terms of service

Last updated: September 30, 2026

Using our store

The terms “we,” “us” and “our” refer to Vesperr. By using our Shopify-powered store, you agree to these terms and the linked policies. You must be legally able to make a purchase and provide accurate contact, delivery and payment information. Keep any account credentials secure and do not use the website for unlawful activity.

Products and orders

We describe our canvas wall hangings, frames and size options as accurately as possible. Screen settings can affect perceived colors. Review the selected artwork, size, price and delivery information before ordering. Availability may change. An order is confirmed through our confirmation email after successful payment authorization or processing; we may decline or cancel an order for unavailability, a material listing error, payment verification concerns or an unsupported delivery address, and refund any amount owed.

Prices and payment

Prices are displayed in USD unless stated otherwise. Standard US shipping is free with no minimum order. Applicable taxes, discounts and the total are shown before payment. Your financial institution may apply its own conversion or transaction fees. Payment methods and security arrangements are described in our Payment Policy.

Shipping and order changes

We ship within the United States. Normal handling is 2–3 business days and transit is 3–5 business days, giving an estimated total of 5–8 business days. Delivery dates are estimates. We help resolve damaged or lost shipments under our Shipping Policy. Cancellation or change requests must be received within 12 hours and before processing or shipping begins, and require our written confirmation.

Returns, refunds and warranty

Our Refund & Return Policy provides a 30-day request window, free prepaid shipping for eligible approved returns and no restocking fee. Approved return refunds are issued within 7 days of approval after receipt and inspection. Our wall hangings and frames carry a one-year limited craftsmanship warranty. Eligibility and claim procedures are explained in the linked policies. These commitments are not overridden by general statements elsewhere on the website.

Intellectual property and third-party services

Store branding and original content are protected by applicable intellectual-property laws. Do not misuse our website or third-party rights. Shopify and other providers operate services necessary for checkout, payment and delivery; their applicable terms may also govern your use of those services. Links to independent websites do not make us responsible for their content.

Privacy

Personal information is handled as described in our Privacy Policy and by Shopify and other service providers under their applicable policies. Submit only information necessary for your request or purchase.

Rights and disputes

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Contact us first about an order or website concern so we can seek a resolution. Unresolved matters remain subject to applicable law and the rights of the parties.

Updates

We may update these terms for future use of the store. The terms and policies applicable when an order was placed continue to apply to that order, subject to applicable law.

Related policies

Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us

Contact information

Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.

We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.