Privacy policy

Last updated: September 30, 2026

This policy explains how Vesperr handles personal information when you visit vesperr.shop, place an order or contact us. Shopify hosts our store and checkout.

Information we collect

We collect information you provide, including your name, email, phone number, billing and delivery address, order details and support messages. Payment details are processed by Shopify and the payment provider; we do not store full card numbers or security codes on our own servers. Our store and service providers may collect device, browser, IP address, cookie and interaction data.

How information is used

We use information to process and fulfill orders, take payment, provide tracking and customer support, handle returns and warranties, maintain store security, prevent fraud, meet legal obligations and improve the shopping experience. Where applicable consent or another lawful basis is required for analytics or marketing, those activities are subject to that requirement and your available choices.

Service providers and sharing

Information may be shared with Shopify, payment providers, our fulfillment partners, shipping carriers and providers supporting store operations, analytics or marketing where applicable. We share information needed for the relevant service, and may also disclose it when required by law or to protect lawful rights. Providers process information under their applicable terms and privacy policies. See Shopify's Privacy Policy.

Cookies and choices

Cookies support functions such as shopping carts, security and preferences. Analytics or advertising tools may use cookies and similar technologies when enabled and permitted. You can manage available consent controls and browser settings; blocking certain cookies can affect store functions. You can unsubscribe from marketing emails through their unsubscribe link or contact us.

Retention and security

We retain information as needed to fulfill orders, provide support, maintain necessary business records and meet legal obligations. Checkout is protected with HTTPS/TLS. No online system can guarantee absolute security; please do not send full card details in a support message.

Your rights

Depending on where you live, you may have rights to access, correct or delete information, obtain a copy, object to certain processing, or withdraw consent. Contact contact@vesperr.shop to make a request. We may need to verify your identity and retain records required by law. Available rights and exceptions depend on applicable law.

International processing and children

Although we ship to US customers, Shopify and other providers may process information in other countries, subject to applicable safeguards. The store is intended for adults able to enter purchase transactions and is not directed at children.

Contact and updates

Related policies

Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us

Contact information

Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.

We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.