Last updated: September 30, 2026
12-hour request window
You may request cancellation or an order change within 12 hours of placing the order, provided processing or shipping has not begun. A request within 12 hours does not guarantee cancellation if processing has already started.
How to request cancellation
Email contact@vesperr.shop with the subject “Cancellation Request,” your order number, the name and email used at checkout, and the items you wish to cancel. Your order is cancelled only after we confirm in writing. Requests received outside support hours are timestamped on receipt and reviewed on the next business day; processing may begin before review.
Orders already processing or shipped
Once processing or shipping begins, we cannot cancel the order or change the shipping address. After delivery you may request an eligible return within 30 days. We provide free prepaid labels for approved returns and charge no restocking fee. Do not refuse delivery or send items back without instructions.
Cancellation refunds
If payment has been collected for a confirmed cancellation, we refund the cancelled items and associated charges owed to you to the original payment method within 7 days of confirmation. If payment was only authorized, we cancel the authorization where possible. Your payment provider controls how long a hold remains or how quickly a refund appears.
Changes and cancellations by Vesperr
Requests to change the artwork, size, quantity or address follow the same 12-hour window and processing restriction. We confirm whether a change is possible and any price difference. We may cancel an order because an item is unavailable, payment cannot be verified, a material listing error occurred, or the address is outside our US delivery coverage. We notify you and refund any amount owed within 7 days of cancellation.
The policy applicable when you placed your order continues to apply to that order, subject to applicable law. Nothing here limits non-excludable rights.
Related policies
Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us
Contact information
Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.
We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.