Last updated: September 30, 2026
One-year limited craftsmanship warranty
Vesperr wall hangings and wooden hanging frames are covered by a one-year limited warranty against defects in materials and workmanship from the delivery date, under normal intended use and appropriate care. Vesperr honors this warranty directly.
Remedy
For an approved manufacturing defect, we repair or replace the affected product or component at no cost to you. If the original is unavailable, we may offer a comparable replacement of equal or greater value. Repair or replacement does not restart the original warranty. Refund requests are handled under our Refund & Return Policy, without limiting applicable legal remedies.
Exclusions
This voluntary warranty does not cover ordinary wear, fading from normal use or exposure, accidental damage, misuse, moisture damage, improper storage or cleaning, unauthorized alterations, or purchases from an unrelated reseller. These exclusions do not remove rights concerning defective goods. Delivery damage and lost parcels are handled under our Shipping Policy.
How to claim
Email contact@vesperr.shop with the subject “Warranty Claim,” your order number, proof of purchase, artwork and size, a description of the issue, and photographs or a short video where possible. We aim to respond within 24 hours on business days. Please wait for authorization and return instructions before sending anything.
Shipping costs
For approved warranty claims, we cover shipping in both directions. If inspection finds the issue is not covered, we explain our assessment and any proposed return-shipping cost before proceeding; we do not charge without your agreement.
Returns and your rights
Change-of-mind returns may be requested within 30 days of delivery under our Refund & Return Policy. This warranty applies to the original purchaser and supplements rights that cannot be excluded under applicable law. The warranty in effect at purchase applies to that order; later changes do not reduce coverage already provided.
Related policies
Shipping · Returns and refunds · Cancellations · Warranty · Payments · Privacy · Terms · Contact us
Contact information
Business name: Vesperr
Address: 344-380 E 3rd St, Charlotte, NC 28202, USA
Email: contact@vesperr.shop
Phone: +1 (984) 378-9320
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Live chat / support: Available on the website during business hours.
We aim to respond to enquiries within 24 hours on business days. Messages received outside support hours are reviewed on the next business day.